SPLICE Software, (SPLICE), a customer engagement company specializing in automated communication workflows and digital communications, today announced the release of new migration features to help insurance and sales companies in the detail to seamlessly migrate to the SPLICE Talk™ app from Zipwhip and other two-way text vendors. With the SPLICES free migration capabilities, insurers and retailers can easily migrate relevant data, including chat history, contact data, and opt-in and opt-out records, while enabling seamless delivery of chat services and two-way text to their customers.
“Change is inevitable, as we’ve seen with the latest news from the Zipwhip platform, and it’s important for customer service professionals, especially in the insurance and retail industries, to continue to have great communication engagement options,” said Tara Kelly, President and CEO of SPLICE Software. “Knowing this, our migration capabilities include integration templates and features to help insurers and retailers achieve a seamless and safe transfer from one platform to another without disrupting their customers’ experience.”
Free migration includes template transfer setup and chat history integration to maximize continuity. And thanks to SPLICE’s recent integration with Salesforce, it’s even easier to collect comprehensive opt-in and opt-out data and manage it within SPLICE Software’s customer text messaging and chat applications. SPLICE also works with channel partners like EZLynx, Insuresoft, Duck Creek Technologies, and Drip to create engaging, consent-driven customer experiences. SPLICE also partners with Stripe Global Payments to support SMS payment options.
In addition to a simple transition to a new platform, a partnership with SPLICE provides access to the company’s powerful ecosystem, which uses APIs to securely automate communication processes based on accurate and timely data and s Ensure chat and text messages support business strategy and comply with relevant customer privacy regulations. Here’s what insurance and retail customers who currently work with SPLICE Software are saying:
- “Unlike our previous vendor, SPLICE was able to customize the functionality of the survey program so our leadership team across the country could get real-time, relevant reports in an easy-to-interpret format.” – Lisa Osachoffdirector of human resources and culture, Western Financial Group.
- “SPLICE has made collecting these opt-ins digitally very easy, using QR codes to scan and direct customers to a link to sign up for our marketing.” – Jacob SizemoreMarketing Director, Big Sandy Superstore
- “SPLICE has been an incredible partner – partner being the key word – to our business in helping us with our communications efforts, particularly in regards to our ability to help our customers after a major catastrophic event.” – Toni LoganVice President of Marketing, American Integrity Insurance Company
Check out the new Martech Cube podcast. For more such updates, follow us on Google News Martech News