BOV will temporarily limit branch services from Tuesday


Bank of Valletta will limit its in-branch services from Tuesday (tomorrow), following tighter restrictions and a spike in COVID cases.

Prime Minister Robert Abela announced a series of new restrictive measures last week in an attempt to help curb the pandemic. All non-essential stores and services, as well as schools, have been ordered to close. The new measures also limit the size of groups meeting in public to four.

On Monday, BOV said it would continue to offer its services from 38 branches and agencies, limiting the range of services due to an increase in the number of staff quarantined, of working relatives who have to stay at home to care for their young children and also the need to reduce non-essential contact.

The bank will continue to provide cashier services in 32 of its branches from 9 a.m. to 11 a.m. Cashier services will not be available at branches in Luqa, Marsaxlokk, Msida, Mqabba, Santa Venera and Sliema. The bank’s branches in St Julian’s, Mellieħa and its Xewkija branch in Gozo will be temporarily closed until further notice.

One of the youngest COVID-19 victims in Malta – Mary Sammut, 47 – worked at the bank. Sammut passed away last friday, one week after testing positive for the virus.

Cash withdrawals at counters – from 700 €

BOV said it would discourage cash withdrawals from its branches by limiting withdrawals to amounts starting at € 700. An exception will be made for customers who do not have a bank card allowing them to withdraw from ATMs, although these customers are encouraged to request their free card.

Non-monetary services will be provided by appointment only.

Clients requiring such services, including investments, home loans, personal loans, and loan repayment rescheduling should make an appointment. here, by email on [email protected] or on 2131 2020.

The number of clients inside the branches will be limited. Those who are not picked up will have to wait outside the branch.

Staff will not be allowed to serve in other branches and units in order to retain the so-called “bubbles”. The bank said this could result in slower service at some branches.

At the same time, BOV said that until further notice, its business centers, enterprise center, investment centers, wealth management and international enterprise center will provide customers with services by telephone, e -mail and videoconferencing.

More information for customers requiring services from these centers is available here.

The number of parties physically present during a contract with the Bank’s Legal Office, including notary and publisher, will be limited to four.

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